The Consumer Review Fairness Act (CRFA) protects consumers’ ability to share their honest opinions about a business’s products, services, or conduct, in any forum, including social media. For example, businesses must comply with the CRFA when attempting to limit or respond to consumer reviews. The Federal Trade Commission (FTC) enforces the CRFA, and believes contracts that prohibit honest reviews or threaten legal action over them harm consumers who rely on reviews when making their purchase decisions—and harm businesses that work hard to earn positive reviews.
In Texas, as in all states, the Consumer Review Fairness Act (CRFA) applies, protecting consumers' rights to post honest reviews about a business's products, services, or conduct. This federal law, enforced by the Federal Trade Commission (FTC), makes it illegal for companies to use contracts that bar or penalize customers for posting negative reviews or sharing their honest opinion about the company in any forum, including social media. Texas businesses must ensure that their practices do not include provisions that violate the CRFA. If a business attempts to limit the ability of consumers to leave honest feedback or threatens legal action for such reviews, they may be subject to enforcement actions by the FTC. The CRFA supports transparency and honesty in consumer feedback, which benefits both consumers and businesses that are committed to providing quality service and earning positive feedback.
